Twilio Reviews

Twilio offers a range of key features and benefits that make it a powerful customer engagement platform. The platform provides communication APIs for SMS, voice, video, and email, enabling businesses to build personalized interactions with customers. Twilio Segment is a leading customer data platform that captures first-party customer data in real-time, allowing businesses to analyze and activate this data for better engagement.

Twilio Engage automates cross-channel marketing, making it easier to reach customers on their preferred channels. Twilio Frontline streamlines sales workflows, enhancing productivity. The platform also includes user verification and identity services to protect against fraud and ensure secure interactions.

Twilio's global connectivity ensures reliable communication across different regions, while its real-time route optimization enhances message delivery. The platform's AI-powered insights provide valuable data for improving customer interactions and personalizing experiences.

Overall, Twilio's features and benefits include flexibility, scalability, and robust security, making it an ideal choice for businesses looking to enhance their customer engagement strategies.

Twilio offers simple and flexible pricing options for various communication and engagement services. The pricing model is pay-as-you-go, meaning users only pay for what they use, without being locked into big contracts. Volume discounts are available as usage grows, ensuring fair pricing. Committed-use discounts can be accessed by talking with the sales team.

SMS and MMS messages start at $0.0079 to send or receive a message. WhatsApp Business API messages start at $0.0042 for template messages and $0.005 for session messages. Voice APIs start at $0.0085/min to receive and $0.014/min to make a call. Twilio SendGrid Email API allows users to start for free with 100 emails/day, with paid plans starting at $19.95/month. Twilio SendGrid Marketing Campaigns start for free with 6,000 emails/month, with paid plans starting at $15/month.

Lookup services start at $0.01 per inbound caller identification request. Twilio Engage offers personalized multichannel campaigns with customized pricing based on needs. Twilio Segment CDP starts at $120/month for up to 10k visitors/month, with a 14-day free trial available. Studio allows building apps with a drag-and-drop editor, starting at $0.001 per flow execution. Flex, a customizable cloud contact center platform, starts with 5,000 hours free and costs $1/active user hour or $150/named user per month.

MessagingX pricing is based on usage, with no contracts or licenses required. Users pay per phone number, per message segment sent and received, and passthrough carrier fees for SMS and MMS. WhatsApp pricing includes fees per message and WhatsApp conversation fees. Facebook Messenger and Google's Business Messages are priced per monthly active user (if more than 200). Chat services are also priced per monthly active user.

Twilio's pricing structure is designed to be transparent and scalable, allowing businesses to build, deploy, and scale without big contracts or licenses. The platform offers volume-based discounts and flexible pricing to accommodate various business needs.

Twilio.com offers several payment methods for its services:

1. Credit or Check Cards: Twilio accepts major credit and check cards for monthly billing.
2. PayPal: Available in 26 currencies and 203 countries, PayPal can be used for both one-time payments and auto-recharge options. This includes PayPal balance, bank transfers, credit cards, PayPal Credit, and debit cards.
3. Pay Connectors: Twilio's Pay Connectors integrate with various payment processors/gateways, allowing tokenized payments and charge transactions via credit and debit cards. These connectors are part of Twilio Programmable Voice.
4. Agent-Assisted Payments: Agents can collect customer payment information in a PCI-compliant manner during Twilio voice calls, ensuring the security of payment details.

Twilio does not accept wire transfers, checks, prepaid cards, or any card requiring a PIN.